Compliance Oversight

LOMOD conducts a Management and Occupancy Review (MOR) on behalf of HUD to support compliance and assist property owner/agents identify areas for improvement. The MOR is HUD’s primary tool to assess property performance and ensure compliance with Housing Assistance Payment (HAP) contract. 

Key Responsibilities

• Review monthly HAP vouchers and tenant data submissions for accuracy and compliance
• Issue discrepancy notices and corrections
• Ensure timely HAP payments to owners
• Manage baseline setup for new or transitioning properties
• Review and process Special Claims

Management and Occupancy Review

The MOR process is transparent and guided by Form HUD-9834.  During the MOR, LOMOD reviews property conditions, maintenance, leasing/occupancy, tenant relations, and management practices.  HUD may also review financial management and ownership compliance.

The MOR process is transparent and guided by Form HUD-9834.  During the MOR, LOMOD reviews property conditions, maintenance, leasing/occupancy, tenant relations, and management practices.  HUD may also review financial management and ownership compliance.

How to Get Started

1. Conduct a self-audit of resident files using the HUD-9834 and Addendum A
2. Review prior MOR findings and ensure corrections are completed
3. Address deficiencies from the latest REAC/NSPIRE inspection
4. Ensure staff are available and prepared for the review
5. Notify residents of possible unit inspection

MOR Process

• LOMOD emails scheduling letter within 14 day of the MOR date
• Owner/agent will need to respond back to the email with confirmation and provide property details
• Compliance Specialist will arrive at the property on the day of the MOR
• Compliance Specialist will audit resident files, EIV binders, conduct property/unit inspections and conduct closeout interview
• Compliance Specialist will review all property documents and prepare the MOR report
• LOMOD will email owner/agent the MOR report within 30 days of the MOR date

Appeal Process

Appeals are allowed only for Below Average or Unsatisfactory ratings.  There are two levels of appeal:

• First Level: Submit within 30 days; decision issued within 45 days
• Second Level: Submit to HUD within 15 days of first appeal decision

Appeals must include ALL supporting documentation for any rating changes with the appeal letter.

How to Close Out Findings

Findings identify areas of non-compliance and required corrective actions.  Each finding includes condition, criteria, cause, effect, and corrective action.

To resolve findings:

• Complete all required corrective actions fully
• Submit signed, accurate documentation and certifications
• Respond within 30 days (or provide a completion timeline if needed)

Unresolved or repeated findings may impact future ratings.